Yes, we offer accessible rooms with various options including: Transfer showers and roll-in showers | Handheld showerheads | Grab bars and handrails | Telecommunication devices (upon request) | Vibrating alarm clocks (upon request) | Amplified telephone headset (upon request) | Portable audio/visual smoke detector (upon request) For more information and to reserve an accessible room, please call (801) 258-6703.

Cancellations must be received 24 hours before the expected day of arrival (48 hours for Presidential Suites). Cancellation policies may differ by arrival date and room type. If cancellation is not received by the required date, the hotel will charge for one night's accommodation. Please check specific cancellation policies at the time of booking. Third party booking sites may have different policies and procedures, and reservations made through them must be cancelled through them.

Check-in is any time after 3:00 PM and check-out is any time before 11:00 AM.

Guests must be 21 years or older with valid photo identification to check-in.

Late check-out requests are subject to availability and occupancy on the date of departure, so they cannot be guaranteed, but we always do our best to accommodate. Check-out before 11:30 AM is complimentary. Check-out before 1:00 PM is a $50 charge, before 3:00 PM is a $100 charge, and before 6:00 PM is a half day charge. Any checkouts after 6:00 PM incur a full night charge.

You'll need a government-issued photo identification and a credit card or debit card for all charges plus an incidental hold.

Main Phone: (801) 258-6000 | Room Reservations: (800) 453-9450 | Concierge: (801) 258-6703 | Spa Reservations: 801-258-6568 | Catering Office: (801) 258-6670 | Business Center Email: businesscntr@grandamerica.com | Address: 555 South Main Street, Salt Lake City, UT 84111

Yes, 24-hour in-room dining is available. A $3.50 hotel delivery fee and a taxable 20% service charge will be added to your bill.

Afternoon Tea reservations are made online only and must be booked at least one day in advance. If you are seeking a day-of reservation, inquire with the hostess at the Lobby Lounge.

The Grand America dining options include Laurel Brasserie & Bar, Bonne Vie, 24-Hour In-Room Dining, Gibson Lounge, and the Lobby Lounge.

The Fitness Center is open 24-7 for all hotel guests.

No, The Grand Spa does not offer day passes. A minimum $100 service is required in order to access the spa facilities, including the sauna and steam room. This does not apply to the fitness center, which is open to all hotel guests free of charge.

Yes, we do provide laundry and dry cleaning services for our guests. Put your items in the laundry bag in your room and fill out the slip of paper included with it. Call Guest Relations from your room, and we will send someone to pick it up or drop it off with the bellmen at the bellstand.

You can print at our Business Center or email your documents to businesscntr@grandamerica.com. We will print them and email you when they are ready to be picked up.

Yes, at check-in, we will authorize your card for the Room & Tax total, plus a temporary 30 percent hold for incidentals. Any amount held that you don't spend will be released upon checkout. Please note that it typically takes 3-5 business days for this hold to be released by the bank/credit card company.

We accept cash payments upon checkout. A credit card is required at check-in.

Have them call the hotel and request a Credit Card Authorization Form. They will provide their email address, and we will send the form for them to fill out. This allows us to securely apply their credit card information to your reservation. Please note that if they choose to cover Room & Tax only, you will still be required to provide a credit card at check-in for a $100 incidental hold.

Pets are not allowed in the hotel or in guest rooms. Only registered service animals are allowed per ADA guidelines. Please note, Emotional Support Animals do not qualify as service animals under the Americans with Disabilities Act.

Yes, when you book a room through GrandAmerica.com, you will receive the guaranteed lowest rate. If you find a lower published rate on any of our rooms, we will match that published rate.

Complimentary coffee is available in the lobby from 4 AM to 6 AM. Bonne Vie opens at 6 AM and serves to-go coffee and espresso drinks. There is also a coffeemaker in your room for your convenience.

No, none of our rooms have microwaves except for our Executive Kitchen Suites. If you would like, we can have one sent to your room for a $20 delivery fee.

There is a small chiller fridge in the room that contains the mini-bar drinks and snacks. You are more than welcome to remove the mini bar items and place your own food and drinks in there, it is not weighted. Please note it just keeps items cool, not cold. If you need an actual mini fridge, we can have one delivered to your room for a $50 delivery fee.

Pack 'n Plays are offered upon request and are subject to availability. Please request one with the reservation agent during the booking process, or with the front desk agent upon check-in.

No, we do not offer roll-away beds.

All guest rooms feature: Complimentary in-room Wi-Fi | 65-inch HD televisions | Dual-line telephones | Minibar | Down comforters and premium bedding | Italian marble baths | Floor-to-ceiling windows with mountain views | Nespresso Coffeemaker | Premier rooms start at 700 square feet

Yes, connecting/adjoining rooms are available and subject to availability, so they cannot be guaranteed. Please inquire when booking and we will do our best to accommodate your request.

Monday Saturday: Services open from 8:00 AM 9:00 PM and Facilities open from 8:00 AM 10:00 PM | Sunday: Services open from 8:00 AM 5:00 PM and Facilities open from 8:00 AM 7:00 PM

Yes, reservations are required for massage services and spa treatments. You can make reservations by calling 801-258-6568.

All spa services must be canceled 12 hours prior to your appointment to avoid a 50% cancellation fee. No-shows are charged at 100% of the service fee. There is a $35 reschedule fee.

Yes, resident pricing at The Grand Spa is offered Monday-Thursday only on select services and is not available during major holidays. Please be prepared to show a valid Utah ID.

Yes, our Concierge can be reached at 801-258-6703 or gaconcierge@grandamerica.com for assistance with transportation, reservations, and other guest services.

Yes, business center services are available. You can print documents by emailing them to businesscntr@grandamerica.com.

Yes, catering is available by appointment only. Please contact our Catering Office at (801) 258-6670 for pricing and availability.

No, we do not offer shuttle service; however, our concierge can arrange a taxi or private car for you. You can also take the TRAX light rail Green Line, and get off/on at the Courthouse Station, just a half block from our hotel.

Salt Lake City International Airport is 7 miles from the hotel, typically a 10-15 minute drive. Transportation options include Uber, Lyft, taxi, or private car service (contact Concierge at 801-258-6703 to arrange).

Valet parking is $34 per night. Self-parking is $24 per night.

Hotel guest overnight valet parking is $34.00, while overnight self-parking is $24.00. Oversized vehicles (over 7') require overnight parking at $45.00. Daily valet parking is available for $15.00. For hourly self-parking, the first 15 minutes are complimentary, followed by $5.00 for 15 minutes to 1 hour, $14.00 for 1-2 hours, $16.00 for 2-3 hours, and $1.00 for each additional hour, with a daily maximum of $30.00. Lost tickets are charged at $50.00.

Yes, 24-hour on-site parking is available for hotel guests and guests of the property's shopping and dining outlets.